Your privacy and confidentiality are paramount. This policy explains how we collect, use, and protect your personal information in accordance with professional ethics and data protection regulations.
At Zenara Psychological Services, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. As licensed professionals, we adhere to strict ethical guidelines and legal requirements regarding client confidentiality and data protection.
We collect information necessary to provide psychological services, including:
Your information is used solely for the purpose of providing psychological services and maintaining professional standards:
To provide evidence-based psychological assessment and treatment
For appointment scheduling, billing, and insurance processing
To evaluate and enhance our services while maintaining anonymity
All information shared during therapy sessions is confidential. We do not disclose any information without your written consent, except in specific circumstances required by law or professional ethics.
When required by law, such as court orders or mandatory reporting of abuse or neglect
If there is imminent risk of harm to yourself or others, we may need to take protective action
We may consult with other professionals while maintaining your anonymity for quality care
We implement comprehensive security measures to protect your information:
We retain clinical records for a minimum of 7 years after the last contact, or longer as required by professional regulations and legal requirements. After this period, records are securely destroyed.
You have the following rights regarding your personal information:
You may request to see the information we hold about you, with some clinical exceptions.
You may request corrections to inaccurate or incomplete information.
You may object to certain uses of your information.
Where applicable, you may request transfer of your information to another provider.
We use Google Analytics to understand how visitors use our website. This service collects anonymous data such as:
Pages visited
Time on site
Device information
No personally identifiable information is collected through analytics.
Information submitted through our contact forms is used solely to respond to your inquiries and is protected by the same confidentiality standards as clinical information.
Our website uses essential cookies for functionality. You may adjust your browser settings to manage cookie preferences.
Privacy Officer: Evon Caroline
Email: contact@zenarapsych.com
Phone: +254 115 277 559
Address: Nairobi, Kenya 00100
If you have concerns about how we handle your information, please contact our Privacy Officer. If unsatisfied, you may contact:
Kenya Psychological Association (KPsyA)
Professional standards and ethics body
We regularly review and update this policy to ensure compliance with changing regulations and best practices. Significant changes will be communicated through our website or directly to current clients.
At Zenara Psychological Services, your trust is our highest priority. We are committed to maintaining the confidentiality and security of your information while providing the highest standard of psychological care. Thank you for entrusting us with your mental health journey.
We're here to help. Contact us for any questions about how we protect your information or to exercise your privacy rights.