Please read these terms carefully before using our website or services. These terms govern your relationship with Zenara Psychological Services.
These terms do not constitute a therapeutic relationship. Reading this website or contacting us does not establish a therapist-client relationship. A therapeutic relationship is only established through formal intake procedures and signed consent forms.
By accessing and using this website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
All psychological services are provided by licensed professionals in accordance with ethical guidelines and professional standards.
| Policy | Details | Timeframe |
|---|---|---|
| Cancellation | 24 hours notice required | Business hours |
| Late Cancellation | 50% session fee may apply | Less than 24 hours |
| No Show | Full session fee charged | Without notice |
| Payment | Due at time of service | Per session |
We work with select insurance providers. Please verify coverage before your first appointment. We provide necessary documentation for reimbursement claims.
This website and our contact methods are NOT for emergencies. If you are experiencing a mental health crisis or emergency, please use the following resources:
Call 911 or go to your nearest emergency room
Red Cross: 1199
Available 24/7 for immediate support
We do not provide emergency services through this website, email, or non-scheduled phone calls. For urgent matters between sessions, please use the emergency contact information provided during your intake process or the resources listed above.
All content on this website is protected by copyright and intellectual property laws:
All text, images, and design elements are proprietary
Resources and worksheets are for client use only
Assessment tools and protocols are professional property
You may view and print pages from this website for personal, non-commercial use. Any other use, including reproduction, modification, distribution, or republication without prior written consent is strictly prohibited.
This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted or error-free, or that defects will be corrected.
Governing Law
Laws of Kenya
These terms are governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.
First attempt resolution through professional channels
Referral to professional ethics committee if needed
Evon Caroline
Counselling Psychologist | Founder
Email: contact@zenarapsych.com
Phone: +254 115 277 559
Address: Nairobi, Kenya 00100
Business Hours
Monday - Friday, 9AM - 5PM EAT
We aim to respond to all inquiries within 2-3 business days. Please note that we do not provide therapeutic advice via email.
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms represent the entire agreement between you and Zenara Psychological Services regarding your use of our website.
Last updated: January 15, 2026
While these terms outline our professional boundaries and legal framework, our primary commitment remains to your mental health and well-being. We strive to provide compassionate, ethical care within these professional parameters.